Support
Dow Jones's support and service organization is dedicated to providing our customers with 100% customer satisfaction. Our primary focus is making you and your business efficient, productive, and successful. As such, we deliver the utmost care in support, professional and consulting services, training and education, and customer feedback. As part of our 100% customer satisfaction promise, we constantly monitor the performance, analytics, and satisfaction levels of every customer.
Dow Jones's customers have easy access to our support team—online or by phone. Our support team's deep product expertise will help you maximize your investment with Dow Jones.
To help customers maximize their use of our on-demand business intelligence platform, we've instituted the following areas of support:
- Professional and consulting services
- Training and education
- Customer feedback
Contact Customer Support:
For Dow Jones SalesWorks and Companies and Executive Customers
URL: http://customer.factiva.com
For Dow Jones g2, gPipe, gDaily, gClick, and gClick Enterprise Customers
Phone: 1.888.823.8823
E-mail: support@generateinc.com